@media screen,projection,tv,handheld{:root{--fd-accent:#5c478d;--fd-accent-strong:#402e70;--fd-accent-hover:#4e3a7d;--fd-accent-soft:#eeeaf7;--fd-accent-faint:#f8f6fc;--fd-ink:#211a35;--fd-text:#4d4561;--fd-muted:#80778f;--fd-canvas:#f7f6fb;--fd-surface:#ffffff;--fd-surface-muted:#f1eef7;--fd-border:#e4dfed;--fd-border-strong:#d4cce4;--fd-success:#267a58;--fd-warning:#a35e12;--fd-danger:#b1374c;--fd-focus:rgba(92,71,141,0.18);--fd-shadow:0 2px 8px rgba(38,28,64,0.06);}*,*::before,*::after{letter-spacing:0;box-sizing:border-box;}html,body{min-width:0;color:var(--fd-text);background:var(--fd-canvas);}body{font-family:Inter,"Segoe UI",Arial,sans-serif;font-size:14px;line-height:1.45;-webkit-font-smoothing:antialiased;-webkit-text-stroke:0;}a{color:var(--fd-accent);text-decoration:none;}a:hover,a:focus{color:var(--fd-accent-strong);}h1,h2,h3,h4,strong{color:var(--fd-ink);}p{color:var(--fd-muted);}#Header{min-height:58px;padding:0 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